Frequently Asked Questions

Please reach us at contact@litecandleco.shop if you cannot find an answer to your question.

What are your candles made of?

Our candles are made of a coconut soy wax blend and feature wooden wicks for a clean burn. We also use recyclable packaging, making our candles eco-friendly.

What are the burn times for your candles and wax melts?

4 oz candles: 25+ hours
8 oz candles: 30+ hours
16 oz candles: 80+ hours
Wax melts: 8-10 hours per cube

Our candles and wax melts are crafted to provide long-lasting fragrance and a clean burn. Enjoy the extended aroma and warm ambiance of Lite Candle Co. products!

Are your candles eco-friendly?

Yes, our candles are eco-friendly. We use a coconut soy wax blend, wooden wicks, and recyclable packaging to minimize our environmental impact.

Why do my candles discolor over time?

The natural ingredients in some of our fragrances, such as vanillin and cinnamon, can cause slight discoloration in the wax over time. This is a natural process and does not affect the quality or performance of the candle.

Why does my Lite candle look rough, frosted, or slightly lumpy after burning?

While soy wax burns longer and cleaner, it's normal to appear rough, frosted, or slightly lumpy after burning. This is a sign that the candle is natural and free from synthetic materials. So, don't worry if your Lite candle looks slightly different after burning – it's all part of the natural charm!

My candle won't relight. What should I do?

If your candle won’t relight, here are a few tips to help:

Trim the Wick: Ensure your wick is trimmed to 1/8 inch before each burn. This helps prevent the wick from becoming too long, which can cause it to flicker and go out. Remember the shorter the better.
Avoid Drafts: Move your candle away from air vents, drafts, or fans. A consistent airflow can cause the flame to flicker and extinguish.

Wooden Wicks: Wooden wicks may go out if they are too long or if there is too much wax buildup around the wick. Always trim your wooden wick to 1/8 inch before each burn and ensure the wick is free of any charred wood or debris.

What is your return or exchange policy?

We offer free returns and exchanges on unused candles within 7 days of delivery. If you're not satisfied with your purchase, please contact us within 7 days of receiving your order for assistance. We're committed to ensuring your satisfaction with our products.

What is the best way to care for my Lite candle?

Please refer to Lite Candle Co's Candle Care & Safety Tips below for tips on candle care, including trimming the wick, avoiding drafts, and storing candles properly.

Do you offer custom or personalized candles?

We do not offer custom or personalized candles at this time.

Are your candles safe to burn around pets and children?

Yes, Lite candles are safe to burn around pets and children as they do not contain any paraffins, phthalates, or carcinogens. However, please keep candles out of reach of children and pets.

Do you offer wholesale or bulk ordering?

We offer bulk ordering options for retailers and special events. Please contact us for more information on bulk orders.

Do you offer international shipping?

Currently, we only ship within the United States.

How can I contact customer support?

For customer support inquiries, please email us at contact@litecandleco.shop. We're here to help!

Lite Candle Co's Candle Care & Safety Tips

Essential Tips for Enjoying Your Candles Safely and Beautifully

Essential Candle Care & Burning Safety Tips

At Lite Candle Co, your safety is our priority. To ensure the safest and most enjoyable candle-burning experience, please follow these important tips:

Trim the Wick: Before lighting your candle, trim the wick to approximately 1/4 inch to prevent excessive smoking and ensure a clean, even burn.
Burn Responsibly: Always burn candles within sight and on a heat-resistant surface, away from drafts, children, pets, and flammable materials.
Avoid Tunneling: Allow your candle to burn long enough to create a full melt pool across the surface on each use. This prevents tunneling and maximizes the fragrance throw.
Limit Burn Time: For optimal performance and safety, do not burn candles for more than 4 hours at a time. Allow the candle to cool completely before relighting.
Extinguish Safely: Use a candle snuffer or gently blow out the flame to extinguish your candle. Avoid using water or blowing forcefully, as this can cause hot wax to splatter.
Store Properly: Store candles in a cool, dry place away from direct sunlight and heat sources to prevent melting or discoloration.

Remember, candle safety is key to enjoying a worry-free and delightful candle experience. If you have any questions or concerns, don't hesitate to contact us.

Happy burning!

Frequently Asked Questions

Lite Candle Co's Candle Care & Safety Tips

Essential Tips for Enjoying Your Candles Safely and Beautifully

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